These Terms of Service ("Terms") are a binding agreement between you and [Legal Entity Name] ("Company", "we", "us"), and govern your use of Contractor Back Office (the "Service"). By creating an account or using the Service, you agree to these Terms.
1. Eligibility
You must be at least 18 and able to form a binding contract. You must use the Service for business purposes, not as a consumer.
2. The Service
We provide software that helps contractors run their back office — estimates, invoicing, payment collection, automated reminders, bookkeeping, documents, and related tools. We may add, change, or remove features over time. We aim for high availability but do not guarantee the Service will be uninterrupted or error-free.
3. Your account
You're responsible for your account, for keeping your password secure, and for all activity under it. Tell us promptly if you suspect unauthorized access. One owner is associated with each account unless we agree otherwise.
4. Your data and content
You retain all rights to the information and content you put into the Service ("Your Data"), including your customers' information. You grant us a limited license to host, process, and transmit Your Data solely to provide and improve the Service and as described in our Privacy Policy. You are responsible for the accuracy of Your Data and for having the rights and permissions necessary to provide it to us.
5. Acceptable use
You agree not to:
- Use the Service to break the law or infringe others' rights.
- Send spam, harassing, deceptive, or unlawful messages.
- Attempt to access other tenants' data, probe or breach security, or disrupt the Service.
- Reverse engineer, resell, or copy the Service except as allowed by law.
We may suspend accounts that violate this section.
6. Customer communications and compliance
The Service can send texts and emails to your customers on your behalf. You are responsible for having the necessary consent to contact your customers and for complying with applicable laws, including the TCPA, CAN-SPAM, and similar rules (for example, honoring opt-outs and only messaging people who have a relationship with your business). We provide tools to help (such as honoring opt-outs), but you are the sender of record for your customer messages.
7. Plans, fees, and billing
Paid plans are billed in advance on a monthly or annual basis. Fees are described on our pricing page. Unless required by law, fees are non-refundable, and plans renew automatically until you cancel. You can cancel anytime; cancellation takes effect at the end of the current billing period, and you keep access until then.
8. Payments processed through the Service
When you collect payments from your customers through the Service, those payments are processed by our payment processor (Stripe) and are subject to its terms. We are a software provider, not a bank, money transmitter, or financial advisor. Processing fees and payout timing are determined by the processor. You are responsible for any taxes on your transactions.
9. Third-party services and AI
The Service integrates third-party providers (for example, payments, messaging, bank connections, and optional AI features). Your use of those features may be subject to the provider's terms. AI features are optional and generate suggestions you should review; they are not guaranteed to be accurate.
10. Not professional advice
The Service may generate documents, reminders, reports, and figures (for example, estimates, invoices, tax-prep summaries, or template letters). These are tools, not legal, financial, accounting, or tax advice. You are responsible for reviewing outputs and consulting a qualified professional where appropriate.
11. Intellectual property
We and our licensors own the Service and all related software, content, and trademarks. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing. We may use anonymized, aggregated data to operate and improve the Service.
12. Confidentiality
Each party will protect the other's non-public information disclosed in connection with the Service and use it only as needed to perform under these Terms.
13. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.
14. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM.
15. Indemnification
You will indemnify and hold us harmless from claims arising out of Your Data, your messages to your customers, your use of the Service, or your violation of these Terms or applicable law.
16. Term and termination
These Terms apply while you use the Service. You may stop and close your account anytime. We may suspend or terminate access if you violate these Terms or to protect the Service. On termination, your right to use the Service ends; we will make Your Data available for export for a reasonable period unless prohibited by law.
17. Changes to these Terms
We may update these Terms. We'll update the "Last updated" date and, for material changes, provide additional notice. Continued use after changes means you accept the updated Terms.
18. Governing law and disputes
These Terms are governed by the laws of the State of [State], United States, without regard to conflict-of-laws rules. The parties will try to resolve disputes informally first.
19. Miscellaneous
If any provision is unenforceable, the rest remain in effect. These Terms are the entire agreement between us about the Service. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale.
20. Contact
Questions about these Terms? Reach us through our contact page.